Description
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
Job Summary: The Senior Vice President of Client Strategy & Delivery is responsible for leading the Client Success organization, including Client Delivery Executives and Strategic Account Executives. This role focuses on driving engagement, high performance in client service, and managing annual renewals and upsell opportunities. You will evaluate and improve existing operations, deploy client management strategies, and work cross-functionally to deliver impactful client outcomes.
Key Responsibilities:
• Lead Client Success organization, including Client Delivery Executives and and Strategic Account Executives, to drive engagement and high performance in client service as they manage annual renewals and upsell products.
• Evaluate existing client success operations and drive improvements to processes, metrics, and performance.
• Deploy and oversee disciplined client management strategies across entire customer base that revolve around building enduring relationships with clients
• Partner with Sales Leadership to develop strategies and goals around upsells and renewals resulting in a positive impact to customer lifetime value
• Lead account team activities, including coordination of learning opportunities, insights across market segments, and best practices in client service
• De-escalate and resolve complex client situations both internally and externally
• Work cross functionally to deliver client impact and quality outcomes as a senior strategic partner on large projects like our value story, transparency strategy and reporting strategy • Oversee project management and implementation efforts for client-related projects, ensuring timely and successful delivery that meets client expectations and business objectives.
Qualifications:
• Typically requires a Master's degree in Business Administration or a related field.
• At least 12-15 years of experience in client success or related roles, with a proven track record of leadership and operational improvement.
• Strong strategic thinking, excellent communication and interpersonal skills, and the ability to manage complex projects and lead large teams.
• De-escalate and resolve complex client situations both internally and externally.
• Work cross-functionally to deliver client impact and quality outcomes as a senior strategic partner on large projects such as the value story, transparency strategy, and reporting
• This role is crucial for ensuring client satisfaction and driving the company's growth through effective client management and strategic partnerships.
If you need more details on any specific aspect of this role or have other questions, feel free to ask!
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. Jersey City, NJ: Salary range for the position: 225,000 USD to 260,000 USD.Apply on company website
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