
Description
Overview
Are you interested in supporting the protection of Vermont's water quality? Do you have experience in customer service and administrative support? The Business and Operational Support Services (BOSS) Program is looking for an organized, detail-oriented individual to help with the Watershed Management Division's administrative permitting processes. The position reviews and processes environmental permit applications, tracks permit compliance, manages incoming fees, assists with technical solutions, and provides a high level of customer service to both the public and internal staff.
BOSS processes a high volume of permit applications and compliance forms across several programs, including Rivers, Lakes, Wetlands, Stormwater, and Wastewater. We also help with the Division's operational and technology needs. Our team is dynamic, supportive, and always looking for ways to improve and streamline our work.
This position requires switching between a variety of tasks including email and phone communication, database entry, electronic form submission management, and internal dashboards. Work from home options are available for this position. The program supports professional development, and staff will have opportunities/flexibility to grow professionally according to their strengths and interests.
Responsibilities and Duties:
- Permit Application Review: Review applications, enter data into the database, and coordinate public notices and permit issuance.
- Permit Compliance: Receive and review compliance forms, ensure completeness, and update records.
- Customer Support: Assist applicants with the permit process over phone and email and request missing information when needed.
- Data and File Management - Identify and correct data errors, maintain organized records.
- Process Improvements - Follow and update standard operating procedures and help improve workflows.
- Team support: Provide back-up assistance to other BOSS staff as needed.
Candidates should have customer service and administrative experience, excellent verbal and written communication skills, and strong computer/database management skills. Experience using the Microsoft Office 365 suite of tools (e.g., Outlook, Excel, Word, Teams, Sharepoint) and Adobe is strongly preferred. Candidates must have the ability to work both independently and as part of a team and handle shifting priorities and tasks. Knowledge or background in environmental permitting, experience with GIS, business process improvement, is a plus.
Who May ApplyThis position, Environmental Technician IV - Watershed Management Division (Job Requisition #52265), is open to all State employees and external applicants.
If you would like more information about this position, please contact Helen.Carr@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
Duties are largely performed in an office setting; however, some field travel may be necessary for which private means of transportation must be available. Fieldwork may involve exposure to chemicals, gases, hazardous liquid and solid waste; construction sites during all weather conditions and may involve traversing rough terrain and bodies of water. Some work outside of regular working hours, including attendance at public meetings, may be required. Strong and conflicting opinions may be encountered on a regular basis.
Minimum QualificationsBachelor's degree in engineering, a biological life or physical science, math, or natural resources field AND three (3) years or more at or above a technical level in an environmental or natural resources field.
OR
Associate's degree in engineering, a biological life or physical science, math, or natural resources field AND five (5) years or more of experience at or above a technical level in an environmental or natural resources field.
OR
Two (2) years or more of experience as an Environmental Technician III.
Total CompensationAs a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.Apply on company website