Description
Job Summary
Under general supervision, the Senior Client Service Associate enhances the client experience and maintains a high level of client service and branch support. This role is responsible for daily branch operations while identifying and anticipating client, Financial Advisor and branch office needs. The Senior Client Service Associate is responsible for understanding the firm policies and procedures and has the ability to research and resolve problems using the firm's available resources.
Essential Duties and Responsibilities
- Maintain existing client relationships through the processing of client requests, resolving client inquiries while ensuring all client information and documentation is up to date.
- Act as a liaison between the branch and service departments; accepting and entering orders from clients and Financial Advisor in states in which they are registered.
- Provide quotes and other account-related information to assist clients.
- Open and maintain client accounts, trade related records and all required file documentation for the branch office.
- Prepare and process trade corrections, maintain necessary records for compliance reviewing documents for accuracy and completeness.
- Support the team's marketing strategy by maintaining marketing materials and planning client events and seminars.
- Prepare financial reports, spreadsheets, and other materials for client meetings
- Assist with all branch audit related projects.
- Proactively participate in available training and education programs to maintain current status on policies, procedures and risk awareness.
- Perform administrative functions, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance.
- Under the direction of the Financial Advisor, solicitation of transactions to clients on behalf of the Financial Advisor. The RSCSA must meet state licensing requirements for the state of the client in order to transact business.
Qualifications
- General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
- The ability to communicate information and ideas in spoken or written form with excellent grammar and phone/office etiquette.
- Ability to organize, prioritize and manage multiple tasks, responsibilities and deadlines; is able to follow through and accomplish goals, manage expectations appropriately and use firm's resources efficiently.
Education and Experience
- High school diploma or equivalent experience
- 7+ consecutive years' experience in the Financial Services field
Licensing and Credentials
- 7+ consecutive years' licensed - Series 7 and 66 (or 63 and 65)
Salary: $75,000 - 80,700 per year
Actual salaries may vary, and may be based on several factors, including but not limited to each candidate's qualifications, skills, and overall competencies for the position. The base salary is one component of Stifel's overall compensation package for each individual employee. Other benefits and offerings include, but not limited to, discretionary bonuses, health / dental / vision / prescription insurance offerings, Stifel Total Health Connect, flexible spending accounts, tuition & certification assistance programs, paid time off, and much, much more! To view a more comprehensive list of Stifel's current offerings, please visit our Stifel Benefits website.
About Stifel
Established in 1890, Stifel is one of the nation's leading full-service wealth management and investment banking firms. Stifel serves clients from more than 400 offices across the United States and ranks as the nation's seventh largest full-service investment firm in terms of number of financial advisors. We are also a leading provider of investment banking services to the middle market, a top-ten municipal bond underwriter, and home to one of the industry's largest research franchises. In addition, our Stifel Bank subsidiary provides a comprehensive range of banking services.
Stifel is an Equal Opportunity Employer.
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