Customer Service Representative Job Listing at Tetra Tech in Guaynabo, Guaynabo (Job ID 45319)

Description

Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

Tetra Tech Inc. is currently seeking Customer Service Specialists in Guaynabo, PR. This position will provide call center support for any calls or inquiries related to PRDOH-CDBG-DR R3-BRR & SF-MIT Program.  This is an In-Office position working out of our Guaynabo office.  

This is a Section 3 eligible job opportunity. We encourage applications from individuals who are low income and/or living in Public Housing. Individual - CDBG (pr.gov). 

Roles and Responsibilities: 

• Managing incoming and outgoing calls 

• Choose appropriate questions to uncover caller's purpose and needs. 

• Present, explain, and provide applicable, accurate, and appropriate information with respect to programs and services that could assist callers. 

• Assist applicants in completing eligible applications. 

• Assist applicants with the online submission of applications. 

• Actively ensure quality case files and client interactions. 

• Providing status updates for preliminary casework and/or determinations. 

• Other duties, as assigned. 

Qualifications: 

The selected candidate will preferably have experience in CDBG-DR R3 Program or intaking disaster applications. 

The ideal candidate should have the following: 

• All candidates must be a high school graduate or possess a GED. 

•  Providing telephone support to customers in support of an organization or business; 

• Providing verbal and written communication in both English and Spanish; and, 

• Utilizing computer software to process customer information. 

• Attention to detail and experience with data tracking and monitoring. 

• PC, Microsoft Office Suite knowledge required (strong Excel skills preferred). 

• Ability to learn project-specific computer systems as needed. 

• Ability to multi-task, such as toggling between computer applications while on the phone. 

• Individuals in this position are expected to maintain a professional demeanor, have strong analytical skills, excellent verbal/written communication and interpersonal skills, and the ability to effectively interact with individuals from various cultures and backgrounds. 

• Individuals in this position must have the ability to work independently, as well as within a team. 

• Bilingual (Spanish and English) required. 

About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 400 locations around the world. Our reputation rests on the technical expertise and dedication of our employees—20,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

• Organization: 105 TDR