Description
About the Role:
EGlobalTech, a Tetra Tech Company,
This role offers excellent compensation, career growth potential, and a total rewards package that includes PTO, paid holidays and corporate events, continuing education reimbursements, 401K, an Employee Stock Purchase Plan (ESPP) through Tetra Tech, and more!
A qualified candidate will monitor the current state of the production environment, identify unscheduled interruptions to systems and services when they occur, and perform initial troubleshooting and incident management. This position oversees root cause analysis of problems and service interruptions across the organization, will facilitate service and system restoration efforts and communications, working closely with other support teams.
Takes ownership of the IT/network strategy and solution delivered by the organization at an account level. Develops and delivers presentations on technical solutions to client and technical team, as well as captures and communicates client-specific best practices and lessons-learned using knowledge management tools and professional relationships Has broad technical expertise across multi-platforms and multi-vendor operating environments, including data centers and distributed computing environments.
Responsibilities:
Provide coverage for monitoring enterprise systems and services on a 24/7/365 shift basis.
Identify, report, and handle incidents.
Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist.
Analyze, assess, document, and resolve software and hardware service outages.
Facilitate technical meetings, take detailed notes, and write after-action reports.
Communicate, coordinate, and facilitate ad hoc conference calls among service and system Subject Matter Expert (SME) to resolve interruptions affecting production services.
Review and respond to and resolve events reported by customers or monitoring tools.
Follow Standard Operating Procedures (SOPs).
Escalate problems to management, as necessary. Develop and recommend techniques to address problem situations.
Note: This position will be Night Shift (6:30pm - 6:30am CST). Candidate would work 12-hour shifts Thursday-Saturday and every other Wednesday. Additional hours would provide the same rate.
Required Qualifications:
Ability to obtain an EOD and Public Trust Clearance
Experience with ServiceNow IT ticketing system
General network knowledge of firewalls, switches, and servers (Windows Servers, Linux Servers, AWS, and Azure Cloud Services)
2-4 years of experience in large computing or network operation center.
Desired Qualifications:
A+ and Sec+ is also a plus
About Us:
EGlobalTech (EGT), a wholly owned subsidiary of Tetra Tech, provides the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government's most pressing business needs. At the core of our business philosophy, technology opportunities are tightly woven with business goals to guide true transformations. EGT integrates cyber, technology, and business expertise to cross-pollinate, educate, and enhance awareness to better prepare for our customer's challenges.
EGT's innovative advantage is the horizontal R&D services of EGT Labs focused on high-value, repeatable solutions in Artificial Intelligence (AI), Robotic Process Automation (RPA), DevSecOps, and cloud transformation to solve customer challenges and they surface and advance program mission.
EGT's cooperative community of experts makes our solutions adaptive, forward thinking, and teams able to provide end-to-end results. Our highly motivated employees thrive in a culture that encourages out-of-the-box thinking, collaboration, and an environment where you can excel. For more information, please visit our website at www.eglobaltech.com
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. https://www.eglobaltech.com/careers
Equal Employment Opportunity:
As a condition of employment with EGlobalTech, any successful job applicant will be required to successfully complete a background investigation, which may also include a pre-employment drug screen and/or a credit check for positions in some areas of our business. EGlobalTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. EGlobalTech participates in the E-Verify program. EEO is the law.
Additional Information- Organization: 220 EGT
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