Program Support Staff - Family Connects | Full-Time, Days Job Listing at UChicago Medicine in Chicago, IL (Job ID 2024-69572)

Description

Join a world-class academic healthcare system, UChicago Medicine, as a Program Support Staff for our Family Connects Program. 

The Family Connects model is an evidence-based and successfully demonstrated program that connects parents of newborns to the community resources they need through postpartum nurse home visits. The model was developed in 2008 through a partnership with Duke University, the Center for Child & Family Health (CCFH), and the Durham County Health Department. As a community-based program, Family Connects supports new parents in caring for their newborn(s), offers physical assessments of the mother and the baby, addresses questions about caring for the

newborn(s), identifies parents' needs, and helps to identify community services or resources that can meet those needs. In addition, through this connection to resources, Family Connects helps to identify gaps in critical community-wide resources with the goal of working toward increasing needed services locally.

The Family Connects Program Support Worker works with a team of nurses to assist in coordinating Family Connects cases, including scheduling home visits for families in the birth hospital, making phone calls to schedule families missed during the hospital visits, scheduling and coordinating visits and assignments for the nurses, fielding our public information lines to answer questions and reschedule parents, and conduct post visit follow up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes. PSWs will work in English and/or Spanish.

Essential Job Functions:

• Coordinate scheduling of all nurse assignments and manage schedule and client database.
• Assist with in-hospital recruiting as needed:
• Schedule clients by phone that are missed during in-hospital recruiting.
• Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
• Handle mailing of appointment cards and PVC surveys.
• Act as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follow up with families in a timely manner, show good customer service and coordinate coverage in this area when not in the office.
• Work as an active member of the Family Connects team by attending all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.  
• Complete other duties and tasks as assigned by Clinical Director and program leadership.

Required Qualifications:

• Graduation from four-year college with a degree in the human services area.
• Must maintain current CPR certification.
• Excellent verbal and written communication skills with strong attention to detail and multitasking skills.
• Demonstrated ability for collaborative work in a team environment, as well as ability to work independently to meet expected deadlines.
• Provision of reference from most recent work supervisor plus two other prior workplace supervisors or colleagues.
• Ability to accept personal differences, to establish trusting relationships, and to work with culturally diverse populations.
• Spanish fluency highly desired.

Preferred Qualifications:

• Preferred skills include (a) Spanish language proficiency, (b) clinical experience related to domestic violence, substance abuse and/or depression, (c) one or more years of experience in child/maternal health, social work, or other related field.

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days- 8 hours (8:30am - 5:00pm)
• Unit/Department: Nursing Perinatal Admin
• CBA Code: Non-Union

Must comply with UCMC's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.