Registered Nurse (RN) Patient Experience Navigator (FT M-F 8-5) Job Listing at UMC in Lubbock, TX (Job ID R16323)

Description

We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

Skills and Abilities
RN Patient Navigator must have knowledge of service excellence/customer service principles and practices, and a strong working knowledge of process improvement, customer relations, conflict resolution strategies, and project development. Must have excellent oral, written, and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. RN Patient Navigator must be able to effectively document/communicate procedural steps taken to resolve issues/concerns. RN Patient Navigator must have excellent priority management skills and the ability to consistently meet organizational/department deadlines and objectives. RN Patient Navigator must be persons of influence while being able to pursue positive change, i.e. must be able to inspire change across multiple disciplines.

Education and Experience
Graduation from an accredited School of Nursing
Valid Texas RN License/Eligible Compact License
Greater than 2 years of professional nursing experience required
BSN preferred - will be required within three years of hire date
Case Management experience helpful

Environmental / Working Conditions
The position is subject to inside environmental conditions. Protection from weather conditions is present; however, temperature change inside the building may occur. This position also travels frequently to off-site locations; therefore, participation in certain activities will be based on presenting weather conditions.

Interaction with Other Departments and Other Relationships
This position must interact closely with UMC medical staff and other ancillary areas in order to facilitate a quality multidisciplinary approach to patient care. Furthermore, this position will interact with UMC customers to support the continuum of care following patient discharge. Requires constant communication with Information Management and Business Departments, and to a lesser degree with other departments. Occasionally with Administrative Staff and external professionals.

Serve as the telephonic, initial point of contact for patients, employees, vendors, clients, medical staff and other callers seeking help with hospital services. This position provides technical, clerical assistance and data management support to facilitate efficient utilization of resources and discharge planning including referrals management, communication and collaboration with post-acute care providers, access to agencies and other community resources and transportation. The RN Patient Navigator performs clerical duties including but not limited to coordinating physician referrals and appointments, assisting with population health initiatives, demonstrating independent actions necessary to provide competent and professional assistance to meet the needs of interprofessional health care team and patients. This position coordinates, oversees, records and transmits information pertinent to the resource management of patients and performs a wide variety of administrative duties of a higher complexity in support of patient care operations.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*

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