Library Assistant III – Access Services Job Listing at UT Dallas in Richardson, TX (Job ID 29618)

Description

We are hiring for two roles with different shifts:

The Library Assistant III – Second Shift plays a vital role in supporting the busiest hours of operation at the Eugene McDermott Library. This position covers the second shift, Monday through Friday from 11:00 AM to 8:00 PM, and serves as a primary resource for patrons, student workers, and colleagues across multiple public service areas. This shift sees the highest volume of foot traffic, service transactions, and student engagement, requiring a dynamic, organized, and customer-focused individual. The role ensures high-quality public service, supports student supervision, maintains equipment and building functionality, and upholds library policy during peak usage hours.

The Library Assistant III – Swing Shift plays a critical role in maintaining continuity between day and evening operations at the Eugene McDermott Library. This position covers the swing shift, and the employee may choose between two scheduling options:

• Monday–Thursday from 11:00 AM to 10:00 PM (4-day schedule)
• Monday–Thursday from 1:00 PM to 10:00 PM and Friday from 11:00 AM to 8:00 PM (5-day schedule)

Please note that shift hours and schedules may change based on departmental needs, holiday hours, university closures, summer sessions, or intersession adjustments.

As the key staff member bridging daytime and nighttime activity, the swing shift assistant helps manage transitions in staffing, student worker hand-offs, and evening building activity. This role is especially vital during peak afternoon and evening hours and includes monitoring the library's security gates to ensure appropriate access and adherence to building policies.

Minimum Education and Experience

High school diploma or equivalent. A minimum of 1 year of relevant experience in a library setting; or any comparable combination of education and practical experience may be considered.

Preferred Education and Experience

Preferred Education and Experience

• Basic computer skills, including familiarity with email, internet browsers, and standard office software and equipment.
• Familiarity with library databases and information technology.
• Strong customer service skills and the ability to resolve complex patron needs.
• Ability to guide and support student workers in a collaborative team environment.
• Commitment to providing a welcoming and supportive environment for all library users.
• Excellent organizational skills and attention to detail in managing resources and resolving issues.

Essential Duties and Responsibilities

Essential Duties and Responsibilities:

• Serve as the primary point of contact at multiple service points, including Circulation, Multimedia, Study Rooms, Copy Center, Campus Delivery, and the Information Desk. Assist patrons with accounts, locating materials, and using the catalog and website. Provide support to users via email, phone, and chat.
• Mentor, supervise, and support student workers; assist with maintaining and updating training documentation.
• Support daily building operations and help coordinate with Library Security and Facilities during incidents or disruptions. Ensure study spaces and public areas are monitored, maintained, and reset throughout the shift.
• Address technical issues involving Smart Rooms, multimedia equipment, copiers, and printers. Handle complex transactions using library systems, troubleshoot Smart Room and equipment issues, and escalate to Library IT when necessary.
• Order and manage supplies, coordinate with vendors, perform daily equipment checks, and arrange for repairs as needed.
• Cultivate expertise in one or more of the following areas: security and safety procedures, patron accounts, student mentorship, outreach, or service innovation. Collaborate with colleagues on ongoing projects or departmental initiatives.

Additional Information

Work Notice:
Work will be performed on-site and in person.

This post is hiring for two different roles with separate shifts:

• One role covers the second shift, Monday through Friday from 11:00 AM to 8:00 PM.
• The other role covers the swing shift, and the employee may choose between two scheduling options:
  • Monday–Thursday from 11:00 AM to 10:00 PM (4-day schedule)
  • Monday–Thursday from 1:00 PM to 10:00 PM and Friday from 11:00 AM to 8:00 PM (5-day schedule)

Please indicate in the questionnaire which role you are applying for or if you are open to either shift.

Transcripts:
Depending on the size of your transcripts, you may experience issues uploading your transcripts as part of your application process. If you are facing any difficulties with the upload, please use the following link to submit your transcript directly: Upload Here

What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
Competitive Salary
Tuition Benefits
Internal Training
Medical insurance – including 100% paid employee medical coverage for full-time employees
Dental Insurance
Vision Insurance
Long and short-term disability
Retirement Plan Options
Paid time off
Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and the UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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