Business Systems Analyst - MultiPro Property Solutions Job Listing at Valet Living in United States of America (Job ID R0025252)

Description

Join MultiPro Property Solutions to revolutionize multifamily property services. As industry leaders, we understand the challenges faced by property stakeholders. Our nationwide solution ensures high revenues, cost minimization, and resident satisfaction. With efficient make-ready services, we guarantee timely project completion. Join us in transforming the multifamily property industry and making a real impact.

The Business Systems Analyst, an integral member of our IT team within the MultiPro division, reports directly to the Senior IT Director - MultiPro. This role is dedicated to collaborating with various functional areas within MultiPro to develop an in-depth understanding of their business processes and the corresponding system functionalities. Key responsibilities include documenting processes, designing improvements for both processes and systems, delivering system instruction, and championing system adoption. The success of this role hinges on the individual's ability to serve as the subject matter expert for system capabilities, effectively articulating functionality within the context of standard business processes across all organizational levels.

Central to this role is the generation of instructional documentation and the clear communication of system changes to the user community, achieved through both remote and on-site delivery methods. As the primary resource for comprehending the sales-to-cash system functionality, business processes, and interdependencies within the MultiPro division, this role serves as the go-to expert for addressing related inquiries and driving efficiency enhancements.

Salary Range: $85,000 - $110,000

Schedule: Monday - Friday 8:00 AM - 5:00 PM ET

Work environment: 100% Remote

Responsibilities:

• Evaluate business processes and related system functions, anticipate requirements, uncover areas for improvement, define system enhancements, and implement solutions
• Lead ongoing reviews of business processes and developing optimization strategies
• Conduct requirements and design sessions with functional areas defining enhancements and priorities
• Instruct all business roles, including independent contractors, in system functionality and processes
• Effectively communicate insights and plans to cross-functional team members and management
• Gather critical information from meetings with various stakeholders and producing useful reports
• Create instructional materials and content in various media to maximize access
• Encourage system adoption and functionality feedback from system users
• Prioritize initiatives based on business needs and requirements
• Document and communicate effectively the results of data gathering efforts
• Ensure solutions meet business needs and requirements
• Monitor deliverables and ensuring timely completion of projects
• Stay current on the latest process and IT advancements to automate and modernize systems
• Perform user acceptance testing
• Manage small projects, develop project plans, and monitor project performance
• Communicate competing resources and priorities, recommending solutions to resolve constraints
• Perform requirements analysis; update, implement, and maintain procedures
• Serve as a liaison between stakeholders and users

Qualifications:

• Customer-centric and highly motivated individual adept at thriving in a dynamic, fast-paced business environment with multiple priorities
• Possesses strong critical thinking and analytical abilities, with a knack for organizing and presenting complex concepts effectively
• Holds a bachelor's degree in business or a related field
• Brings a minimum of 5 years of hands-on experience in business analysis or a proven capacity to grasp end-to-end business processes and their interconnections with system functionality
• Demonstrates fundamental analytical and conceptual thinking skills
• Capable of influencing stakeholders and collaborating closely with them to identify viable solutions
• Exhibits the ability to prioritize tasks effectively and foster collaboration across teams
• Demonstrates expertise or a willingness to lead cross-functional meetings, delving into intricate business processes to craft comprehensive business requirements
• Proficient in translating concepts and requirements into appropriate designs
• Possesses excellent organizational, verbal, and written communication skills, including experience in crafting and delivering presentations
• Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Familiarity with project management techniques and methodologies (e.g., Waterfall, Agile) and software development approaches like SDLC
• Willingness to travel up to 25%

Our full-time associates are provided with the following comprehensive, flexible benefits:

• Health coverage for you and your family through medical, dental, vision plans
• Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
• 401k Savings Plan with matching company contribution
• Paid Time Off program (up to 20 days PTO per calendar year plus 11 Holidays, with 1 Floating Holiday & 1 Volunteer Day)
• Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online center
• Referral bonus program (up to $2500 for each referral hired)
• Pet insurance plan options
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• Associate and family assistance program
• Associate Relief Fund
• Associate discount program
• Rewards and Recognition program
• Free access to Torch Fitness (virtual program and events)

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to the full inclusion of all qualified individuals.  As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.  If reasonable accommodation is needed, please email accomodationrequest@valetliving.com

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.