
Description
Responsibilities include, but are not limited to:
- Book new Home Equity loans and lines to the Miser system.
- Review loan documentation (Note/Mortgage/CD/Riders/etc.) to ensure accuracy and acceptability.
- Prepare mortgages for recording to be filed with the county of record and follow up on non-recorded mortgages.
- Provides customer service to Home Equity customers by telephone and email.
- Order home equity advance checks to be issued to HELOC customers.
- Respond to payoff request, prepare payoff letters and process payoff checks.
- Prepare mortgages for cancellation within prescribed time frames.
- Prepare legal documents to process Subordination Agreements.
- Pull closed files and send closed letter to customer.
- Review advance checks and research for possible fraud.
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