Specialist, Card Services Job Listing at Valley Bank in Clifton, NJ (Job ID 25-851)

Description

Responsibilities include, but are not limited to:

• Reconcile assigned general ledger accounts such as Fraud GL, Visa/MasterCard Credit Card, ATM Card, Debit Card and Visa Gift card daily settlement.
• Post transactions to appropriate general ledger accounts based on tables.
• Maintain and reconcile multiple general ledger accounts and DDA accounts. Ensure that settlement and monetary adjustments are proofed and posted promptly and in an accurate manner.
• Post all cardholder and general ledger adjustments submitted by fraud analysts, dispute representatives, customer service and management.
• Ensure that all BSA and Compliance requirements are adhered to and assignments are completed in an accurate and timely manner.
• Ensure that all reports of unauthorized transactions and or account inquiries are responded to and resolved in a prompt and professional manner and are satisfied in accordance with State and Federal Fair Credit Rules and Regulations Z and E.
• Monitor transaction activity in accordance with prescribed standards.
• Provide excellent customer service to support and solve internal and external customer issues.
• Prepare routine reports and correspondence to internal and external customers.
• Act upon reports of accounts compromised, lost or stolen, and reports of unauthorized transactions, by taking the appropriate action to block, transfer, and establish a replacement account and cards, and participate in the preparation of fraud cases and charge off recommendations.
• Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
• Continued education in all card operations and ever-changing Visa and MasterCard operating rules and regulations.
• Participate and share in the cross-training of card operation essential duties and responsibilities, and special projects and assignments.