Description
Responsibilities include, but are not limited to:
- Assist lenders and management in administrative functions relating to loan clients and portfolio management.
- Data input into Salesforce and nCino for pipeline management and to initiate credit requests, including preparing credit file documents for submission to the centralized credit file.
- Prepare, update, and coordinate departmental reports as well as weekly report of delinquent accounts for loan officers.
- Portfolio management support (e.g., financial statement gathering and submission to the centralized credit file).
- Maintains knowledge of each assigned loan officer's portfolio.
- Customer service support (customer problem resolution, sales support). Handles more complex inquiries and loans.
- Follow up on past due payments, overdrafts, and expired lines of credit.
- Daily administrative tasks and duties (phones, office supplies, travel, meetings, mail distribution).
- Process loan payments, draws on lines of credit, payoffs, and credit advances, as necessary.
- Assist manager by training and mentoring new or junior level Sales Assistants to ensure consistency with workflow and processes.
- Participates in corporate initiatives to continuously improve processes and efficiencies.
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