Description
Waste Broker Coordinator (Jr Broker) – Professional Waste – South Florida Office
About the Role:
Join Professional Waste at the heart of our operations! As a Waste Broker Coordinator, you'll be the bridge between deals and service, managing account setups, coordinating hauler communication, and ensuring everything runs smoothly from pricing to service. This junior broker role combines customer support, hauler relations, quoting strategy, and operational implementation. You'll work closely with our Division Manager, sales team, and national account brokerage partner, Alpha Dumpster.
Why Join Us?
Professional Waste offers a dynamic work environment where you'll gain hands-on experience across operations, sales, and customer relations. This is a great opportunity to grow your career in waste management and logistics while making a real impact on client satisfaction and operational efficiency.
If you're organized, assertive, and a strong communicator ready to grow in a fast-paced sales-operations environment, this role is perfect for you.
Key Responsibilities:
Hauler & Service Coordination
- Communicate directly with haulers to set up service, request quotes, and resolve issues
- Negotiate pricing or service changes when necessary
- Dispute or escalate unjustified contamination and overage fees
- Procure photo documentation from haulers for billing support
Sales Operations
- Review leads submitted by 1099s or Waste Pro reps (LOA and invoice)
- Build pricing strategy and present recommendations to sales reps
- Handle onboarding and setup of new accounts after closing
Administrative Support
- Track and manage hauler rate sheets
- Coordinate with Admin Specialists to ensure accurate billing setup
- Monitor margin health and flag underperforming accounts
Customer Support
- Handle customer complaints or service issues professionally
- Ensure backup haulers are in place in case of service interruptions
- Maintain positive client communication
Other Duties: Perform additional tasks assigned to support operations and customer satisfaction.
Qualifications & Education
- High School degree required; AA or AS Degree preferred
- Proficient in Microsoft Excel and Google Sheets
- Strong communication and negotiation skills
- Experience in waste management or logistics preferred
- Detail-oriented, assertive, and able to work independently
- Ability to maintain relationships with customers, vendors, and co-workers while effectively communicating and resolving issues
- Ability to learn new computer programs quickly
- Ability to maintain a professional atmosphere while working with Management, Corporate, and Local Staff
Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the workday.
- Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely.
Work Environment:
Normal setting for this job is: office setting
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