Catering Coordinator arrow_forward Job Listing at Wind Creek Hospitality in United States of America (Job ID 821)

Description

Description

Job Overview:

The primary responsibility of the Catering Coordinator is to maximize catering revenues to include banquet food, banquet beverage, facility rental and audio/visual rental. Execute banquet food and beverage events according to banquet event order specifications, adjust specifications as necessary and perform follow-up ensuring guest satisfaction. This position will report to the Director of Sales – Corporate.

 

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

 

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

 

Duties and Responsibilities:

• Detail and execute all Banquet Event Orders (BEO) for events.
• Responsible for the sales of all GEMS catering only events.
• Assist the Sales Team as needed with bookings as well as any preparation needed for large conventions.
• Coordinate activities of various departments to service accounts.
• Upsell and detail catering social functions including space requirements, times of events, coordination of all outside vendors that may pertain to the event and client menu selections.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Communicate with hotel sales, reservations and front office to coordinate, and execute client needs. Monitor in-house group activity, helping as needed.
• Assist hotel sales staff in establishing rapport with and entertaining meeting planners while promoting hotel facilities and services.
• Assist hotel sales staff in conducting walking site inspections throughout the property.
• Ensure that function rooms are set up in accordance with customer satisfaction through accurate and timely communication with food and beverage, banquets and audio visual team.
• Conducts function review with customer; adjusts specifications as necessary and performs follow-up to ensure all details are correct.
• Ensures the timeliness of all details for the BEO.
• Distributes all changes to banquet orders in a timely manner.
• Responsible for bookings, confirmations, billings, generated proposals in Delphi.
• Maintains and communicates event calendars.
• Maintains client confidentiality of all personal information.
• Maintains knowledge of procedures of the Catering and Food and Beverage Department.
• Responsible for overall office administration- answer phone calls, return client phone calls within 24 hours of client requests.
• Accurately book and coordinate all in-house meetings for various departments.
• Responsible for booking most events.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Arrange timelines to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Work on actual projects or services to help achieve the objectives of the department.
• Evaluate information to render an opinion or act based on that information that will impact the department or function.
• Focus on achieving the goals or objectives of the department.
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Other duties and responsibilities as assigned
  

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be Eighteen (18) years of age, proof of authorization/eligibility to work in the United States
• One (1) year hotel catering/banquet or relevant work experience- required. 
• Proficiency in Delphi, Delphi Diagrams and MS Office Products preferred. 
• Must possess organizational skills to function effectively under time constraints, within established deadlines and focus attention on detail, speed and accuracy. 
• Ability to be a clear thinker in pressure situations and exercise good judgment, work with minimal supervision, prioritize and organize work assignments.
• Must be able to read, listen and communicate effectively both verbally and in writing. 
• Must maintain a professional appearance at all times related to the Wind Creek Values.
• Ability to work flexible schedule required. 
• Previous experience working in a guest service environment or customer service area of a hotel/casino resort preferred.
• Excellent communication skills required.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Base Pay:

• Pay range - $18.45 - $25.03 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. 

On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property's Human Resources office. arrow_backCurrent Openings Sign In to Job Siteopen_in_new Apply Now

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