Occupational Health RN Telephonic Triage - Fully Remote in the US - 12:30pm - 9:00pm MST Shift Job Listing at WorkCare in Anaheim, CA (Job ID 202740)

Description

Job Summary  

We are looking for a Remote Telephonic Triage RN to help support our 24/7 Injury Care and Telemedicine program. 

This position is focused on using a new approach to helping employees return to work. The primary responsibility of this position is to facilitate appropriate and timely health care with the focus on employee return-to-work and the return to maximum functionality. This is accomplished by providing the assessment and guidance at the time of a workplace injury telephonically.  

Schedule: Monday - Friday 12:30pm - 9:00pm MST. with rotating weekends and holidays included in the scheduled workweek.

This position has a start date of Friday, August 22, 2025.

Essential Duties and Responsibilities: 

1) Provide initial injury intake, follow up and case closures in accordance with Policy Procedure.  

• Provide initial contact with injured worker, employer, provider and other appropriate stakeholders. 

• Obtains history of injury (mechanism and setting) and current job functions 

• Assesses functional status and provides recommendations for first aid, self care, or medical treatment according to treatment protocols. 

• Assesses and collects data regarding risk factors for delayed recovery and generates creative solutions to minimize or eliminate obstacles which prevent or delay return to work. 

• Completes follow up calls to assess progress with suggested self care or first aid and escalates case to MD per protocol 

2) Employee/Employer Relations 

• Provides employer and supervisor with updates regarding the nature and mechanism of injury as well as suggested level of care 

• Serves as an advocate for the injured/ill worker. 

• Counsel's employees on reduction of risks associated with occupational and environmental hazards. 

3) Provider Contact/Relations 

• Requests medical records as needed. 

• Directs care to preferred providers and negotiates as necessary. 

• Ensures appropriate use of medical facilities, early and appropriate referrals, and quality of care at controlled or reduced cost. 

• Identifies excessive, ineffective or inefficient delivery of health care services and redirects care as needed. 

4) Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare  

Education and Experience  

• Candidate must be a graduate of an accredited school of nursing with a valid compact/multistate RN license. Bachelor of Science in Nursing is highly preferred. 
• Minimum of 3 years' experience as a case manager in health care setting.
• RN must adhere to the requirements and time frames of licensure in all other states per policy 
• Strong clinical knowledge with the ability to be trained in Case Management and Occupational Health. 
• Telephonic case management experience preferred. 
• Ability to obtain Occupational Health and/or Case Management certification within two years of employment 
• Certification in CCM/Disability Management desired. 

Skills and Competencies  

• Must have positive telephone interaction skills including ability to ask open-ended questions to identify problems and focus conversation for goal directed and time limited conversation. 
• Must be able to interact effectively with HR, safety staff, local medical providers and other designated personnel for proper initiation and follow- of possible work-related injuries and illnesses. 
• Must have excellent written and oral communication skills and computer skills. Bi-lingual (Spanish speaking) beneficial. 

Computer Skills  

• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed. 

Physical Demands  

• Requires sitting for long periods of time, working at a desk.  
• Some bending and stretching could be required.  
• Working under stress and use of computer/phone required.  
• Manual dexterity required for use of computer keyboard.  
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.  
• May occasionally lift and/or move up to 15 pounds.  

Work Environment  

• Mainly indoor, office environment conditions. 
• Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.  

The schedule for this position is Monday - Friday 12:30pm - 9:00pm MST. You must be able to work rotating weekends (Saturday and Sunday) and holidays.

The hourly pay range for this position is $31.00-$43.00 per hour. Actual compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.

The preceding statements describe the general job responsibilities and individual's qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.  

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.