Description
Position Summary
The Operations Specialist executes the Port Dray Service product on Import and Export container moves through active email communication, data exchange and verbal instructions with the customer, motor carriers, marine terminals for the portfolio of accounts assigned. The position is responsible for ensuring efficient operations, service performance and delivering exceptional customer services in the assigned areas of operations.
Essential Duties and Responsibilities
- Work in a team atmosphere to execute the daily operations plan
- Understand container port and rail drayage operations
- Knowledge of ocean carrier, NVOCC, CHB, and rail processes
- Communicate with shippers/receivers and coordinate shipment availability/delivery and potential impact to timeline
- Track shipments via phone, email, websites to ensure on time pick up and delivery
- Proactively manage delays and exceptions and escalate as needed
- Understand drayage motor carrier service capabilities, tariffs, and accessorials to properly audit freight bills
- On-going communication to ensure high level of service delivery
- Monitor all shipments to ensure service performance against daily and weekly plan
- Update all required systems timely and accurately
- Demonstrate a concerted drive toward results and meeting operational KPIs as communicated by management.
- Is receptive to new ideas and different approaches to the work at hand. (change management)
- Ensure lowest cost operations to maintain and improve margin at all times
- Identify and communicate operational issues, escalate as needed
- Demonstrate the value of Yusen through our continuous process improvement focus
- Waste audits to reduce muda
- Must have full understanding of Operations – and be able to speak in such technical terms with carriers and customers
Education and Experience
- HS. diploma or GED required
- 1-3 years' experience in supply chain / logistics / transportation Account Management, Customer Service, Inside Sales/Sales Support, Operations, or related functions, required. Equivalent combination of education and experience may be considered.
Essential Job Functions
- Strong Excel skills for data manipulation and efficiency
- Develop SOP's to achieve organizational goals; Understands teams strengths & weaknesses; Adapts operations to changing conditions and to strengthen customer relationships.
- Ability to identify and resolve problems in a timely manner; Gathers and analyzes information skillfully; Develop alternative solutions.
- Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
- Ability to organize and manage multiple priorities.
- Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Ability to make timely decisions; Exhibits sound and accurate judgment
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month following start date
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
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