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Quality Assurance Analyst
ResultsCX - Pasig, NCR, Philippines
Description The Quality Assurance Analyst is responsible for providing expert observations on Results Associates' customer interactions by reviewing and auditing incidents, calls, emails, chat, and customer survey responses against legal and customer experience requirements of ResultsCX and its client partners. They are experts in the lines of business they support supply...
Sales Development Specialist- Remote
ResultsCX - Remote, Philippines
Description Position Overview Develop leads and set up our Sales Executives for success Generate new leads, identify new prospects for our company Manage the prospective client's initial relationship Communicate with prospective clients via phone and email Keep up to date on product knowledge, industry information and co...
WFM Resource Planning Analyst
ResultsCX - Pasig, NCR, Philippines
Description WFM Resource Planning Analyst The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize work flow while minimizing causes of client and customer dissatisfaction. <...
Site IT Administrator
ResultsCX - Pasig, NCR, Philippines
Description The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will:
Supervisor, Quality Assurance
ResultsCX - Pasig, NCR, Philippines
Description The Quality Assurance Supervisor is responsible in communicating Customer Experience trends and updates to internal and external customers. This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts. The Role is an Expert Speech Analytics Search Builder and also cond...
Supervisor, Operations - Seasonal
ResultsCX - Pasig, NCR, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...
Governance, Risk and Compliance Associate - Philippines
ResultsCX - Remote, Philippines
Description Work at any of our Philippine offices in Manila, Lipa, or Cebu Our Governance, Risk and Compliance (GRC) Associate is responsible for coordinating the ongoing enhancement of the Security Risk and Control Assessment Processes to ensure alignment with established industry standard metrics. Working in this role you will provide support for varied IT Governa...
Full Stack Software Engineer (Remote, Full-Time)
ResultsCX - Remote, Philippines
Description Position Overview ResultsCX is seeking a results-oriented Full Stack Software Engineer to help drive innovation in our SupportPredict SaaS product suite. Our teams are small, collaborative, and forward-thinking, dedicated to reimagining the digital customer journey. In this role, you'll design, develop, and maintain software application...
Proposal Writer
ResultsCX - Remote, Philippines
Description Proposal Content Writer Our Proposal Writer is responsible for all proposal development steps within the organization in coordination with sales, marketing, and Subject Matter Experts. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will: Work with a wide range of Subject...
Payroll Administrator
ResultsCX - Pasig, NCR, Philippines
Description Our Payroll Administrator manages periodic payroll processing to ensure timely and accurate employee payment on designated payroll periods. In this role you will: Prepare a variety of payroll-related documents (e.g. time sheets, payroll register, vouchers, memos, etc.) for the purpose of documenting activities and issues, meeting co...
Programming Analyst- Remote Philippines
ResultsCX - Pasig, NCR, Philippines
Description Position Overview: Work Set-up: Remote Work hours: US EST zone (PH Night Shift 9pm-6am) We are seeking a motivated and detail-oriented Script Developer to join our IT Operations team. This entry-level to intermediate position is an excellent opportunity for someone passionate about technology and eager to...
Sr. Pricing Analyst
ResultsCX - Remote, Philippines
Description As a Sr. Pricing Analyst, you will play a key role in developing pricing templates, modeling pricing for client proposals, be part of RFP response teams, checking for pricing competitiveness with internal and external sources, develop, enhance and provide metrics and reports which aid in pricing decisions made at the product, service, business, and customer le...
Sr. Manager, Operations - Outbound Sales
ResultsCX - Pasig, NCR, Philippines
Description Sr. Manager, Operations Our Sr. Manager, Operations is responsible for the day-to-day Outbound Sales operations of a multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standards and performance objectives. Selects trains and provides work guidance for floor Supervisors. Mainta...
Project Based Financial Service Representative - Alaska Campus
ResultsCX - Pasig, NCR, Philippines
Description Hiring now! This is the best time to start a new career with a fast-paced and Great Place to Work certified company that provides recognition and accolades to its top performers! At ResultsCX, you'll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to participate fully in the global economy by providing ...
Retail Customer Service Representative - Alaska Campus
ResultsCX - Pasig, NCR, Philippines
Description Hiring now! Are you passionate about online shopping? A highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At ResultsCX, we train our team members to provide exceptional customer service to our clients and make a better community for our em...
