Systems Engineer, Office 365, Azure Virtual Desktop- Remote Philippines Job Listing at ResultsCX in Remote (Job ID CORP02632)

Description

Description
Systems Engineer

The Systems Engineer is responsible for the configuration, management, troubleshooting and issue resolution for critical business services across the globe.
These services include: Email, Active Directory, SSO, SharePoint, File Sharing, Communication and Collaboration Azure Computer Services. The engineer will also work with our Helpdesk, Application, and Dev-Ops Teams, in order to provide end-to-end support for platform and application management services.

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

• Administration of Office 365 Services: Exchange, SharePoint, OneDrive, and Teams
• Manage and configure Azure compute to include Azure virtual desktop services
• User Administration (Azure Active Directory, Office 365)
• Create and configure SharePoint users, sites and configure SharePoint server features
• Mobile Device Management via Intune
• Take part in technical projects related to Office 365
• Maintain awareness of Office 365 roadmap, releases and license levels
• Ticket Triage and Issue Resolution
• Level 2 Escalation Support
• Daily Monitoring and Alert Responses

• 3+ years of hands-on experience with Office 365, Microsoft SharePoint, or Microsoft Exchange
• 2 + years of Azure Virtual Desktop experience is preferred.
• Extensive Powershell Scripting
• Strong Documentation and Communication Skills (Verbal/Written) in English
• Problem Solving & Troubleshooting Skills
• Customer Service
• Change Management
• Knowledge and experience troubleshooting these platforms: Microsoft Exchange, Active Directory, DNS, SharePoint, Skype for Business, OneDrive for Business, SMTP\\Mail Relay, Outlook client configuration and PowerShell
• Expert knowledge of mail delivery including Active Sync, MX, DKIM, SPF and email security gateways
• Proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology
• Expert level knowledge of Exchange including user and security management and configuration
• Knowledge of High Availability, Load Balancer, Firewall and Basic Networking Concepts.
• Capable of Independently Solving Simple to Complex Problems
• Experience with Skype for Business and Teams services, design and topology is strongly desired
• Advanced experience in Sharepoint administration and configuration
• Strong Organizational Skills and the Ability to Manage a Diversified Workload.
• 3-5 years in a Exchange/O365 Administration role or Service desk support of these products and knowledge of Azure compute.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.